Shipping Policy – MOKIRO

Processing Time

All orders are prepared and processed within 3 to 5 business days. Please note that orders are not dispatched or delivered on weekends or official holidays.

During periods of increased demand or high order volumes, processing and shipping times may take slightly longer. In the event of a significant delay, we will contact you via email with an update.

Shipping Costs and Delivery Times

Free shipping is available on all orders unless otherwise specified.

Estimated delivery times:

• United States and Canada: 10 to 15 business days

• United Kingdom and Europe: 8 to 20 business days

• Australia and New Zealand: 8 to 15 business days

• Rest of the World: 10 to 20 business days

Please keep in mind that delivery times may vary depending on your destination, local postal services, and customs processing.

Order Tracking

You can use the tracking link provided to follow your package’s progress until delivery.

Customs Duties, Taxes, and Import Fees

MOKIRO is not responsible for any customs fees, import duties, taxes, or additional charges that may be applied by your country.

Any costs requested during or after the shipping process are the sole responsibility of the customer.

Incorrect Shipping Address

Please make sure that your shipping information is accurate and complete before placing your order.

If a package is returned due to an incorrect or incomplete address provided by the customer, any additional shipping costs for resending the order will be the customer's responsibility.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@mokiro.shop.

Our team will review the situation and do everything possible to assist you and find a suitable solution as quickly as possible.